Unexpected trailer breakdown occurs more often than we would like it to. Understandably, in a highly competitive market, few commercial transport companies share their data on breakdown frequency. However, roadside assistance for an unexpected breakdown is costly and time-consuming if you have not prepared for it. TIP Trailer Services combines multiple services and companies to create a unique network that delivers Pan European Roadside Assistance service.
TIP provides this service through its own network of workshops plus those of its preferred local partners in 16 countries across Europe round the clock and 365 days per year. This network consists of over 5,000 workshops including mobile service vans.
Top 5 causes of breakdown
Martijn Stokman, European Services Operations Leader at TIP Trailer Services is responsible for its European Roadside Assistance programme. In his experience, the Top 5 reasons customers, drivers and fleet managers call TIP European Roadside Assistance are:
- Air supply and suspension
- Reefer engines
- Tail lifts
It is costly to have an unexpected breakdown. A broken-down trailer stuck on the side of a road is vulnerable to accidents. A one-off invoice for emergency towing and repairs will be expensive. A delay in delivering your customer’s freight can cause practical issues if you are, for example, transporting perishable goods and reputational issues if you fail to meet your customer’s just in time delivery expectations. It is better and more cost-effective to join a roadside assistance programme as a preventative measure.
TIP Roadside Assistance
TIP offers a pan European breakdown service for your trailers 24/7, 365 days per year. TIP provides support in 18 languages and has roadside assistance contact numbers in 16 European countries including Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Norway, Poland, Romania, Spain, Sweden and the United Kingdom.
Back on the road asap
With TIP European Road Assistance, you enjoy access to our extensive network of partners and technicians who will get your drivers back on the road as soon as possible. Our service is provided by our network of workshops or by mobile service vans.
In the UK, and illustrative of our approach more broadly across Europe, in addition to our workshops, we run a nationwide fleet of close to 100 Renault Master vans that are equipped and ready to respond to call-outs for roadside assistance. They carry an impressive selection of internal workshop equipment, power supplies and tools as well as spare parts to cover most occuring breakdown including curtainsider and minor bodywork repairs. These vehicles are kitted out with the technology to handle complex trailer check diagnostics such as trailer brake testing and electrical fault detecting.
Pan-European mobile service for trailers
Our technicians use these vans not only for emergency repairs but also for conducting regular servicing and maintenance on customer sites. TIP sends these vans out with one or two technicians to do maintenance and small repairs at customer sites so that TIP customers don’t lose time driving to TIP workshops.
The customer will constantly be informed about developments on breakdown repairs, a process that can also be monitored online through the TIP Roadside Portal.
Sign me up to TIP European Roadside Assistance now!
In order to benefit from the TIP European Roadside Assistance programme, the only thing you need to do is sign up! There is no subscription fee required. You only pay for the repairs and the call handling management when you make use of this service.
There are several ways in which fleet managers can access the European Roadside Assistance programme:
- You can register solely for a European Roadside Assistance contract, which enables you to be prepared for any breakdown.
- If you rent a trailer or tanker from TIP, European Roadside Assistance is always included.
- If you lease a trailer from TIP, you can choose different maintenance contracts including a European Roadside Assistance pack and choose the style of roadside assistance that you want, tailored to your specific needs in specific countries.
Peace of mind
Enjoy peace of mind with the TIP European Roadside Assistance programme! If you want to be prepared for the unexpected, contact TIP and sign up as a new customer.
More about TIP
Flexibility through trailer rental
Trailer rental is a powerful and flexible solution that enables truck fleet owners to take advantage of fluctuating demand. Trailer rental can give you access to the best trailers and latest trailer technology without the high investment costs and overheads of ownership.
Customers choosing to rent trailers through TIP Trailer Services can take advantage of preferential rental terms within lease contracts to take on more trailers or reduce the number as demand requires.
All types of trailers
TIP hires out trailers for every task including curtainsiders/tilt, moving/walking floor, flat, reefer, tanker, chemical, tipping powder, powder waste and many other types of trailers as well as trucks.
Trailer maintenance and repair – outsource them
As part of a trailer rental contract, TIP Trailer Services takes the weight off your shoulders by providing you with maintenance and repair management services. Whilst we look after the maintenance and repair of your rental trailers, we supply you with alternatives to ensure that your business continues to operate as usual.
Should one of the trailers in your rental fleet require roadside assistance on the way to Rotterdam, Frankfurt, Madrid or any other European destinations, you can count on our Europe-wide breakdown recovery service 24/7 365 days per year.