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FAQ

“Our FAQ page has all the questions and answer listed in an organized way.”

Click on the tabs for a dropdown of the most common questions in each section. Other questions? Contact us

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What is lease?

If you want to rent a trailer, tanker or other type of equipment for more than 12 months, it will be considered as lease.

If you wish to rent for less than 12 months, please see our rental options.

In what countries do you provide services?

Please visit our map to find our service points near your location.

What assets types do you have in your fleet?

We have an extensive fleet of trailers, tankers and other assets. Most of our equipment is displayed here. If you submit a quote, we will assist you with your request. In case you need very specific equipment, possibly we will be able to buy this equipment new and lease it to you. Please contact us for more information.

Are all the equipment types on your website are available for leasing in my country?

Yes, all assets that are presented under equipment are available for leasing.

What are the leasing conditions?

We have standard terms & conditions, they are integral part of a contract and added with every new contract. We can also send them on request.

What are the conditions for returning leased equipment?

Please check our Fair Wear & Tear Conditions.

What are the leasing conditions?

We have standard terms & conditions, they are integral part of a contract and added with every new contract. We can also send them on request.

Where can I pick up my rented equipment?

Your pickup location is stated in your rental contract. Please refer to our Location Finder for all TIP locations.

How long does it take to formalize a leasing agreement?

If you do not have an account in our system yet, it will take couple of steps to complete your profile. Start the process by submitting your quote.

Where can I drop off my rented equipment?

Under the standard conditions you should drop off the equipment at the same location where you picked it up. We can make exclusions on request, but additional charges may occur. Please contact your TIP account manager in this case.

Could you provide an overview with services that are included in the leasing agreement?

For all leases of 12 month or longer, multipe service options can be selected. If you chose full service, this includes servicing, tyre replacement, axle and brake parts replacement, refrigeration unit parts replacement, other parts replacement and Roadside Assistance. Details for all maintenance elements can be found in the standard terms and conditions, which are an integral part of a contract and added to every new contract. We can also send them on request.

Could you send us additional information about a specific type of equipment?

Most of the information can be found on our equipment page. If you need additional information, please let us know and we will contact you as soon as possible.

What is rental?

If you want to rent a trailer, tanker or other type of equipment for less than 12 months, it will be considered as lease.

If you wish to rent for more than 12 months, please see our leasing options.

In what countries do you provide rental services?

Please visit our map to find our service points near your location.

I would like to rent a trailer, tanker are other asset type. What is the first step?

Please tell us what you are looking for, and we will provide you with a suitable offer.

What asset types do you have in your fleet?

We have an extensive fleet of trailers and other assets. Most of our equipment is displayed here. If you submit a quote, we will assist you with your request.

Can I rent a trailer that is higher than 4.0 meters?

It depends on the country where you are located. European Standard Equipment is 4000mm based on 5th wheel height between 1120 – 1150mm. These are the official European Height Regulations per country:

UK = No Limit IR = 4,25 m NL = 4,0 m BE = 4,0 m (1%) LU = 4,0 m FR = No Limit ES = 4,0 m PT = 4,0 m (Container 4,4m) NO = No Limit FI = 4,2 m EE = 4,0 m SW = No Limit DK = 4,0 m PL = 4,0 m GE = 4,0 m CZ = 4,0 m HU = 4,0 m AU = 4,0 m IT = 4,0 m (Container 4,3 m) GR = 4,0 m

Please tell us what you are looking for we will assist you with your request.

What is the rental price for day/week/month and what are the payment terms?

This depends on the type of trailer you need. Please submit a quote and we will come back to you with the most attractive offer possible.

Where can I pick up my rented equipment?

Your pickup location is stated in your rental contract. Please refer to our Location Finder for all TIP locations.

Are all the equipment types on your website are available for rental in my country?

Yes, all type of equipment that are presented under equipment are available for renting.

What are the rental conditions?

We have standard terms & conditions, they are integral part of a contract and added with every new contract. We can als send them on request.

Where can I drop off my rented equipment?

Under the standard conditions you should drop off the equipment at the same location where you picked it up. We can make exclusions on request, but additional charges may occur. Please contact your TIP account manager in this case.

What are the conditions for returning rented equipment?

Please check our Fair Wear & Tear Conditions.

Could you send us additional information about a specific type of equipment?

Most of the information can be found on our equipment page. If you need additional information, please let us know and we will contact you as soon as possible.

Could you provide an overview with services that are included in the rental agreement?

For all hires of less than 365 days full service is included, which contains servicing, tyre replacement, axle and brake parts replacement, refrigeration unit parts replacement, other parts replacement and Roadside Assistance. Details for all maintenance elements can be found in the standard terms and conditions, which are an integral part of a contract and added to every new contract. We can also send them on request.

How long does take to formalize a renting agreement?

If you do not have an account in our system yet, it will take couple of steps to complete your profile. Start the process by submitting your quote.

Will the equipment that I am renting have a valid MOT?

We always provide our customers with serviced trailers and a valid MOT.

What is included in full service in a renting contract?

Full Service will comprise servicing, tyre replacement, axle and brake parts replacement, refrigeration unit parts replacement, other parts replacement and Roadside Assistance service and is compulsory for all hires shorter han 365 (three hundred sixty-five) days.

What type of maintenace do you provide?

We offer a range of services to improve your fleet performance and reduce operating costs, making your operations more agile and profitable. Next to maintenance, we also offer trailer damage repair management.

Can you repair my assets on location?

Yes, we have a full range of MSU's (mobile service units) to provide service on your location.

What are the costs for TIP's maintenance services?

Please let us know what you need and we will send you a quotation.

I would like to make an appointment to repair my trailer.

Please book your appointment at one of our workshops.

I have my own fleet of trailers/single trailer that need to be serviced. Can I do it with TIP workshops?

Yes, we are fully specialized in maintaining semi-trailers and other equipment. Please book your appointment at one of our workshops.

Do I get a service notification if I lease trailers with TIP?

Yes, you will receive service notifications, unless you chose to be self-responsible for the servicing.

Is it possible to have a Roadside Assistance for my own equipment?

Roadside assistance is included with most of our rental, leasing and maintenance contracts. If you want just a Road Side Assistence contract, witrhout maintenance, for your own fleet, that's also possible. Please contact us for a customized offer.

Where can I find the TIP workshops?

We own more than 80 workshops around Europe. You can find the locations near you on our Location Finder, or you can book an appointment for maintenance one of our workshops.

What are the workshop's opening hours?

To find opening hours of our workshops, please use our Location Finder.

What type of tyre brands do you use?

Our preffered supplier is Goodyear. Next to that we have a wide range of other tyre brands.

How long does it take to service the trailer?

We aim to have your equipment ready for a pick up within 1 working day.

Do you sell spare parts?

Yes we do, in all our locations besides our workshops in UK.

Do you repair trucks?

Yes, we have trained mechanics across all regions. We provide truck repair service across whole UK, Nordics and Central region as well as locations of Maasdijk, Breda, Tiel, Amsterdam and Ommen in Benelux.

Do you have a brake tester?

Yes. We provide this service in all workshops across UK, Benelux, Central region and on most of the locations in Nordics (Aarhus, Taastrup, Hirtshals, Helsingbo, Oslo, Stavanger, Kerava, Hamina, Jyvaskyla)

Do you do aluminium welding?

Yes. We provide this service in all TIP locations in Benelux and Central region, as well as all workshops in Nordics (besides Aarhus), and also in Simonswood branch in The UK.

Do you have a washing station?

Yes, most of our locations have washing areas

Can you replace tyres on my asset?

Yes, in The UK and Nordics our tyre partner is located close to all of our locations, in Benelux we have this service inin Waalhaven, Venlo and Botlek ; in Central region we have it in Halle and Rheda-Wiedenbrück

I would like to maintain tyres on my ADR equipment. Is it possible?

Yes, in The UK and Nordics our tyre partner is located close to all of our locations, in Benelux we have this service inin Waalhaven, Venlo and Botlek ; in Central region we have it in Halle and Rheda-Wiedenbrück

Do you do reefer maintenance?

Yes, our Reefer partner is located close to all of our locations in The UK and Benelux. In Nordics we have this service in the following locations: Padborg, Taulov, Taastrup, Hirtshals, Helsingborg, Jönköping, Gothenburg, Gothenburg, Säve, Oslo, Vestby, Stavanger. We do not provide this service in Central region.

Do you provide the service of tank washing?

No we do not provide this service at TIP. However, we have good relationships with approved independent cleaning stations and are able to refer you.

I am looking for a specific trailer but I could not find it on your website. Do you have more trailers available for sale?

Yes, we have more trailers available for sale. Most probably we have exactly what you are looking for! Please contact us and we will assist you with your request.

Is it possible to deliver trailers to a different location?

Yes, we can deliver trailers to almost anywhere. You can request a shipping quotation.

What is the price to deliver the trailer to the port?

These prices depend on the location of the trailer and the port you would like to ship from. You can send all the details to us and we will provide you with the best solution available.

Can you send more pictures of the trailer?

Yes, we are able to send more pictures of the trailer on request.

I am looking for trailers for export. Is it possible?

We export our semi-trailers all over the world. Please contact us and we will assist you with your request.

I would like to rent/lease a trailer. Whom shall I contact?

Please go to our corporate website where you will be able to find all the necessary information and contact details.

Are the offered trailers still in a good condition?

All our trailers are maintained by our own TIP workshops, we have a network of workshops all around Europe. We can supply accurate details on the condition of all of our trailers.

How can I found out if a trailer I saw on TIP Used is still available?

All trailers that are presented on our website are available for sale. If we have already offered the vehicle to another customer don’t worry we have a wide range of different trailers with the same specifications available across Europe.

How many units do you have with similar specifications?

Normally we have many of the exact the same trailers, but on the website you will only see one. Please contact us in case you need more trailers with similar specifications and we will provide you with the best offer.

What are the terms of payment?

We are working with immediate payments: trailers need to be paid prior to delivery. Payment terms can be arranged with our local sales representatives.

Are the prices gross or net?

All the prices shown on this website are excluding VAT (net prices). Local VAT will apply with the purchase.

I am a dealer, can I get wholesale prices?

Yes, please contact us and we will provide you with dealer price lists.

I would like to buy trailers and modify / maintain / service them. Could you assist me with it?

At TIP we offer trailers as-is but can help you with modifications / maintenance and other services on trailers in our own workshops throughout Europe.

Do you offer the warranty on trailers?

No, the trailers are in most cases sold as-is.

Can I try a trailer before buying it?

Yes, you can rent the trailer prior to buying it.

Where can I come and see the trailers?

You can find our best offers here or you can visit us at one of our parking locations

I would like to buy trailer parts, do you offer them?

Yes, you can buy trailer parts through our own workshops.

I didn't find the answer to my question here.

Please contact us at tip-sales@tipeurope.com and we will come back to you asap.

What is the procedure to change the vehicle owner if I've bought a TIP unit?

In every country, there is a different procedure to transfer ownership of a vehicle .Please feel free to ask our sales representative what the standard procedure is in the country were you have bought the vehicle.

I saw your trailer driving dangerously on the road and I'd like to file a complaint.

We are sorry to hear about any careless driving incidents involving our trailers. At TIP Trailer Services we operate a fleet of over 68,000 articulated trailers which we lease, rent and sell to logistics and haulage companies across Europe. As a leasing and rental company we do not operate these trailers ourselves, it is our customers who use the vehicles each day on the roads. However, we do take these types of complaints extremely seriously, and we can assure you that we do everything possible to ensure that our assets are operated safely, legally and responsibly in a socially acceptable manner and within the confines of the law.

Your trailer is parked incorrectly / on my property and I would like to file a complaint.

We are sorry to hear about any incidents involving our trailers. At TIP Trailer Services we operate a fleet of over 68,000 articulated trailers which we lease, rent and sell to logistics and haulage companies across Europe. As a leasing and rental company we do not operate these trailers ourselves, it is our customers who use the vehicles each day on the roads. We take complaints like yours extremely seriously, and we can assure you that we do everything possible to ensure that our assets are operated safely, legally and responsibly in a socially acceptable manner and within the confines of the law.

Who can I contact regarding our outstanding invoices?

We deal with insurance claims on a local level. Please contact our customer service and we will take care of your request.

Who can I contact about the insurance claim related to an incident?

We deal with insurance claims on a local level. Please contact our customer service and we will take care of your request.

Our company would like to collaborate with TIP.

We are always interested in new business opportunities, please contact us so we can discuss the options.

I had an accident with one of your units. Who should I inform about it?

Please contact our customer service and we will assist you.

Where can I file a general complaint?

We are constantly trying to improve our services. If you have any complaints, please let us know.

Where can I apply for a job at TIP?

Please visit our careers website.

I am a mechanic and I am looking for a job. Can I apply at TIP?

Yes, we are always looking for mechanics in most of our locations. You can find specific vacancies here. If you don't see a vacancy in your area, please contact us and we will make sure that your application is forwarded to our HR team.

I am a truck driver and I am looking for a job. Can I apply at TIP?

As a trailer leasing and rental company we do not hire truck drivers.

We are a pre-employment screening company acting on behalf of our client performing screening for one of your former employees. Who can we contact?

Please contact our HR team.

Who can I contact about account receivables?

Please visit our contact page.

Who can I contact regarding our outstanding invoices?

Please visit our contact page.

I would like to get an original invoice. Where can I find it?

We have sent you an e-invoice or invoice via post to your financial department. In case you have any questions please contact our customer service in your area.

Could you provide TIP full IBAN / bank details?

Please contact us with your request.

Who can I contact for a finance related issue?

Please visit our contact page.

Could you please provide me with an invoice duplicate?

Please contact us with your request.

Where can I change my bank details?

Please contact us with your request.

Where can I change my company's (billing) address?

Please contact us with your request.

I received a fine through TIP. What I have to do?

As owner of the vehicles TIP receives the fines and forwards them to the customer. We will process them on your behalf and kindly ask you to repay us within the stipulated time.